Effective Date: October 15th 2024

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Welcome to Proven Plumbing, your local service Plumber! We are committed to protecting your privacy and ensuring you have a positive experience with us. This policy outlines our practices regarding the collection, use, and protection of your personal information.

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1. Information We Collect: We collect the following types of personal information:

• First and Last Names

• Email Addresses

• Home Addresses

• Phone Numbers

• Work History With Proven Plumbing

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2. How We Collect Information: We collect information directly from you when you provide it to us via our website, over the phone, or in person.

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3. Why We Collect Information: The information we collect helps us manage active requests and jobs effectively through our Customer Relationship Management system (Housecall Pro). Additionally, we use your email address and phone number to send you our newsletter, coupons, review requests, and other relevant updates.

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4. Use of Your Information: Your personal information is used solely for the purposes stated above. We do not sell your information to third parties and only use it in-house to provide you with high-quality service and communication. Importantly, any texting opt-in information you provide is not shared with any third parties, ensuring your preferences and data are respected and protected.

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5. Storage and Security: We take the security of your information seriously and implement various measures to protect it. Your information is stored securely within our systems, and access is restricted to authorized personnel only.

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6. Your Rights: You have the right to access, amend, or delete your personal information. If you wish to exercise these rights, please contact us using the information provided below.

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7. Opt-Out Policy: If you no longer wish to receive our newsletter or other communications, you may opt-out by following the unsubscribe instructions included in these communications or by contacting us directly. You can reach us by email at customerservice@provenplumbing.com, or call us at (512) 296-5604

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8. Changes to This Policy: We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the effective date.

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9. Contact Us: If you have any questions or concerns about this privacy policy or our practices, please contact us at:

customerservice@provenplumbing.com, or call us at (512) 296-5604.

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Proven Plumbing is committed to maintaining your trust and confidence. We encourage you to contact us with any questions or concerns regarding our privacy policy and practices.